Food Truck Chef™ Support

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Report Problems or Issues
I lost my game progress / Coins / Gems

Nothing to worry about. We will be able restore the lost progress, Coins or Gems for all genuine requests.

To make a request, please go to the settings screen inside the game, and tap the 'email' icon to send us an email mentioning the amount of Coins or Gems or the progress you have lost, if you remember.

I tried to purchase Gems and Coins but it failed! - Google Play

IAP transactions happen without any hitches or delays almost all of the time. If you have spent money without receiving your Gems or Coins, please make a request and we will be glad to restore your purchase to you.

To enable us to help you with your purchase, please be sure to include the 'Order Number' of the transaction in your request. You can find this in the 'Google Play Order Receipt' email you received from Google after you attempted the purchase.

To make the request, please go to the settings screen inside the game, and tap the 'email' icon to send us an email mentioning the issue and the ‘Order Number’.

I tried to purchase Gems and Coins but it failed! - iOS

IAP transactions happen without any hitches or delays almost all of the time. If you have spent money without receiving your Gems or Coins, please make a request and we will be glad to restore your purchase to you.

To make a request, please go to the settings screen inside the game, and tap the 'email' icon to send us an email mentioning the issue.

Refund for a purchase I made is taking too much time - Google Play and iOS

Refund for the transaction should be back in your bank account / credit card in a couple of days. How long it will take will depend on the bank and the country that you initiated the transaction from.

I am having technical issues with the game

We have been fixing game related issues continuously based on players’ reports. To report an issue, please go to the settings screen in the game, and tap the 'email' icon to send us an email describing the issue. We will investigate it and work on fixing it promptly.

FAQ Accordion by OrangeDevDesign
How to Play
Can I play this game offline? Does it require internet?

Once you download the game, you can play this game offline. However, you will require internet if you want to update the game or to download new locations. Some special features like the challenge mode may not be available unless you are connected to the internet.

From time to time we conduct sales where attractive discounts and offers are available for the purchase of Coins and Gems. You may not receive these promotional offers within the game if your device is not connected to the Internet.

How to unlock the next location?

To play in the next location, you will need to unlock that location. On the map where you can see all the locations, tap on the location to unlock it.

To unlock some locations, you will need to be at a particular XP level. If you do not have a sufficient XP level for a particular location, you can accrue XP by continuing to play in the locations that are available to you.

You will also be required to spend some Coins and Gems to unlock the new location. But don’t worry, it is totally worth it.

How can I earn more gems?

Here are some ways to earn gems...

  1. Play to earn XP points and level up. You are rewarded Gems whenever you level up.
  2. Come back and play every day to earn daily-rewards, including Gems.
  3. Try your luck at Casino Royale. This is a risky but glorious way to earn some extra Gems.
  4. Go to the 'Free' tab on the store to explore how you can get Gems for free. You can earn gems by inviting your friends to play with you, or for logging into Facebook, or following on Twitter among other things
How do I get my customers to wait longer for their orders?

Is it becoming too tough to handle large number of customers at once? You can increase their wait-time by upgrading the exteriors of your Food Truck. You can buy various items like Boomboxes, Tables and Seats to make a comfortable and entertaining environment for your Customers, which will convince them to wait longer for their order to be delivered.

How do I reduce my cooking time?
Are you feeling that it is taking more time to cook? You will be able to cook faster by upgrading your kitchen. Upgrade your stoves, ovens and drink dispensers so that they work faster and help you deliver orders quicker.
How do I get more coins as tips?

Your Customers are impatient, and waiting for a long time gets them frustrated. To get higher Tips, deliver their orders as fast as possible.

Better Ingredients mean better tasting food. Upgrade your Ingredients to improve your Customers’ satisfaction and get higher Tips from them.

Have you noticed that sometimes your Customers wish for a bonus item (like cup-cakes and truffles for instance)? Although it is completely optional to serve them, serving them is a solid means to getting high Tips.

How do I unlock the Carnival Challenge?

The Carnival Challenge is a cook-off event that gives you 15 very advanced levels that only the best Chefs can handle. These levels are brand new and compared to the regular levels, pretty extreme.

Carnival Challenge will be available once you are eligible for it. You will see it in the map whenever it is available.

You may have to spend some Gems and Coins to get into the Carnival Challenge, but if you manage to beat it, the rewards are pretty awesome :)

Can I play the game in a different language?

This game is currently available in 11 languages. Go to settings screen to change the language.

How do I update the game?

Updates to Food Truck Chef™ will be installed automatically as long as you have auto-update enabled.

If you are not receiving the updates automatically, please find Food Truck Chef™ on Google Play and tap on the 'Update' button. This will manually initiate the update process. If you cannot find an update button on Google Play, it means that your installation of Food Truck Chef™ is up to date.

How do I play with my friends?
Once you sign-in to Facebook, you will be able to see your Facebook friends who are also playing this game.
How can I save my progress?

Your progress will be saved in the cloud automatically when you login with your Google ID/ or Apple ID whenever you are online. In case your progress in the cloud and your device don’t match, we will ask you to select the one which you would like to save.

I have not received any reply to my email

Players are our first, second and third priority. We always ensure that we respond to players as early as possible. However, in some rare cases you may lose our reply. Please check the Spam folder of your mailbox to ensure that you have not missed our reply..

In very rare cases where identifying and resolving an issue takes more time, we may take more time to respond. Please feel free to contact us again in such cases.

How can I transfer progress to a new device?

You will be able to transfer progress to your new device if you had logged into the game using your Google ID or Apple ID in the previous device and saved your progress in the cloud. All you have to do is just login using the same Google ID or Apple ID on the new device, and your progress will be restored to you..

Can I play in multiple devices?
Food Truck Chef will sync your progress across multiple devices on the same platform (Android/iOS) as long as you have signed on using GameCentre on iOS or Google Play on Android. If you have not signed in to either GameCenter or Google Play, your game data is not being backed up on the cloud, and will not sync when you switch to another device.
Unfortunately, if you switch from an Android device to an iOS device, or vice versa, your game data will not travel with you. We are working on a solution to this problem.
How do I purchase Coins and Gems?

In Food Truck Chef, a "+" button is available next to your Coin and Gem collection on the top section of the screen. Tap on this button to open the store. You will find Gems and Coins on sale in the store. You may also want to explore the 'Free' section, which offers you a few different ways to earn Gems and Coins for free!

FAQ Accordion by OrangeDevDesign
I want to share my feedback and suggestion to improve the game

Great! We have been working hard to add new content and features to make Food Truck Chef™ more awesome. If you have any feedback and suggestion, we are all ears. Please write to us at support@nukeboxstudios.com

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